The challenge: For many customers, the only touch-point they have with their utilities or home services providers are bills, or when things go wrong. We have been delivering the human face of British Gas for eight years, connecting consumers in warm and welcoming way to reward and enhance loyalty, trust and preference.

Results:
1M Stand visits
400K Face-to-face convos
+20 PTS – Increase in NPS score

What we did: We have engaged over a million customers during eight years of campaigns. Helping consumers find solutions, the right products, save money and feel in control of their energy and home services. Strategic audience planning and venue selection, warm and welcoming creative, immersive live, digital and virtual engagements, brilliantly trained ambassadors and a centrally controlled suite of assets ensure that each of our consumer shows, road shows, pop-ups and partnerships are fantastically successful.

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